The Wood Veneer Hub

Terms & Conditions

Untitled Document
  • About Us
    • This website www.thewoodveneerhub.co.uk is owned and operated by;

      Freed (Veneers) Ltd
      Unit 4 Eden Court
      Eden Way
      Leighton Buzzard
      Bedfordshire
      LU7 4FY

      VAT number: 745383612
      Registered in England 3917796

      Email: info@thewoodveneerhub.co.uk
      Tel: +44(0)1525 851166
      Fax: +44(0)1525 217858

      If you need to contact us please use the details above.

  • Making A Contract With Us
    • 2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
    • 2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
    • 2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
    • 2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and may not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
    • 2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
    • 2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
    • 2.7 This contract is covered by English law.
    • 2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.
  • How To Place Order
    • 3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling +44(0)1525 851166.
    • 3.2 Carriage charges will be shown prior to you placing your order.
    • 3.3 You will be required to pay for the goods in full at the time of ordering.
    • 3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal.
    • 3.5 Promotional prices only apply during the period stated.
    • 3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
    • 3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
  • Delivery & Carriage Charges
    • 4.1 We offer two delivery options:
      • Standard 1-2 Day Delivery at £4.99
      • Guaranteed Next Business Day Delivery (Order Before 2pm) at £5.99
    • 4.2 We charge £9.99 for our Plywood range due to the size.
    • 4.3 Your order may arrive in more than one delivery.
    • 4.4 We can deliver our products anywhere in the UK.
    • 4.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday.
    • 4.6 Most of our products are relatively light-weight items.
    • 4.7 Disposal of packing materials is your responsibility.
    • 4.8 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to our warehouse and we reserve the right to charge you an additional re-delivery charge.
    • 4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
    • 4.10 Please check the goods on delivery - any goods found to be missing or damaged should be notified to ourselves within 5 working days.
    • 4.11 If the goods are lost or damaged in transit, please let us know promptly.
    • 4.12 Deliveries are made to the ground floor only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
    • 4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
  • Cancellation & Returns
    • 5.1 All orders are carefully checked prior to dispatch. However, unfortunately items can sometimes get lost or damaged in transit due to factors beyond our control. If an item arrives damaged in any way please contact us within 16 days of receipt. Refunds are given at the discretion of The Wood Veneer Hub management. You can contact us via email, phone or mail using the details on the contact page.
  • Faulty Goods & Guarantee
    • 6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
    • 6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
    • 6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
    • 6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility; however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
    • 6.5 All veneering surfaces and substrates should be cleaned before commencing any veneering.
    • 6.6 Items situated below a sink, covering a dishwasher, washing machine or other similar appliance should be protected against excessive water contact.
    • 6.7 Items located near any source of heat or steam should be protected either by heat deflectors or other suitable protection.
    • 6.8 Other items such as tools are guaranteed for 1 year from the date of delivery. Within this time scale we will replace defective goods free of charge.
    • 6.9 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
    • 6.10 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
    • 6.11 We are unable to guarantee and exact colour match due to the nature of the product.
  • Liability
    • 7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
    • 7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.

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